Alice's Portfolio
Work Experience
I improved customer experience and loyalty through a series of initiatives and coordinated operations between departments. I led customer service teams in Malaysia, Vietnam, China, and Myanmar improving their performance and efficiency.
Customer satisfaction greatly increased under my leadership, attracting more sponsors and investors. I also established a telemarketing team and content review platform to diversify marketing channels. I possess excellent leadership, communication, and problem-solving skills, and have assisted with internal human resources management to enhance the company's operational efficiency and profitability.
“People may hear your words, but they feel your attitude.”
— John C. Maxwell, Leadership Author
Work experience
2017 MAR -2021 NOV
Customer Service Supervisor of Online Gambling
COLDSTREAM MARKETING SOLUTION INC.
Makati, Kalakhang Maynila, Philippines
2015 SEP -2017 MAR
Customer Service Officer
Taiwan Mobile Co., Ltd.
New Taipei City, Taiwan
Answer the phone customer service line and online customer column Handle customer complaint cases. Help customers solve problems. Provide telecommunications-related information and application process assistance. Provide product follow-up services. Record customer calls. Respond to customer needs to relevant departments. Through the process of interacting with customers, we discover blind spots and problems in the company's operation and actively put forward suggestions for improvement. Grasp environmental changes and company development needs, and actively enrich the connotation of customer service functions.
Skill
time management
emotional management
work efficiency
HTML5
CSS3
SCSS
TailwindCSS
JavaScript
React
G Suite
Education
2009 SEP-2013 JUN
Leisure management is a field of study that covers various aspects of managing leisure businesses, including strategic planning, operations management, marketing, human resources, and financial management.
Develop business and management skills that enable them to effectively manage leisure businesses, improving competitiveness and profitability.
Certificate
2023 FEB -MAY
Throughout the course, I gained a strong foundation in HTML, CSS, and JavaScript, and learned essential concepts such as data types, variables, and functions. I also developed skills in webpage layout using Flexbox and dynamic effects using AJAX/XHR.
This is a front-end engineering practical course covering Webpack, React, and web game development. The course content includes building website projects with Webpack, developing a complete tourist attraction information website with React, and an introduction to web game development.
My personality
If you're looking for someone who is easygoing, easy to get along with, patient, and responsible, then I believe I am the perfect candidate for the job. My personality allows me to work well with others, and I always strive to maintain positive relationships with my colleagues and clients. With my patience and sense of responsibility, I can handle any challenges that may arise with a level head and a can-do attitude. Overall, I am confident that my personality traits will make me a valuable addition to your team
Hobby
Google Local Guide
As a level 7 Google Local Guide, I've helped people discover the beauty of their local areas, earning a spot among Manila's top 10% of contributors with approximately 5.7 million views. I'm skilled in using Google Maps and Search to efficiently find and share information.
By studying local culture and landmarks, I provide practical recommendations for tourists and residents alike.
As a local guide, I'm confident in offering value and assistance to positively impact the community.
Yoga
One of my favorite hobbies is practicing yoga. I love how yoga helps me feel more centered and grounded, and I appreciate the physical and mental benefits it offers. It's amazing to see how regular yoga practice can improve flexibility, strength, and balance, as well as reduce stress and increase overall well-being. Whether I'm taking a class at a studio or practicing at home, yoga is always a rejuvenating and fulfilling experience for me.
Medium Blog
I'm interested in sharing my experience of learning front-end development. I've always been fascinated by how websites and applications work, and I enjoy learning new coding languages and techniques to build beautiful and functional websites. As I continue to develop my skills, I find it rewarding to share what I've learned with others who are also interested in front-end development. Whether it's through blog posts, online forums, or in-person meetups, I love helping others improve their coding abilities and achieve their goals. Sharing my knowledge of front-end development is not only a passion of mine, but it's also a way for me to give back to the community and make a positive impact on others.